We Are One Message Away 🐾

Get a quote for your plan, arrange a visit, or ask us anything about caring for your pet in Heredia.

Our Official Channels

WhatsApp Advice

+506 8691-3459 — Straight through to the team that handles bookings and walker scheduling.

The Pack on Instagram

@puravidapets.cr — Follow the daily adventures, real-time stories and everything new.

Email

contacto@puravidapetscr.com — For corporate quotes, partnerships and electronic invoicing.

Client Portal

Sign in required — Manage your bookings, check the balance of your hour wallet and read the reports.

Where We Cover in Heredia

Our walkers live in the central cantons, which is what keeps them punctual, consistent and genuinely familiar with the parks and the safe routes.

Service & Support Hours

Daily Walks & Routines: Monday to Sunday: 6:00 AM – 6:00 PM. Fixed slots held for you according to your monthly package.

Client Support & Advice: Monday to Sunday: 7:00 AM – 7:00 PM. Via WhatsApp, email or our official social accounts.

Boarding & Special Care: 24 hours / 7 days. Continuous, crate-free supervision for ongoing stays.

Before You Write

How long until you reply?

On WhatsApp we average under 15 minutes during support hours (7:00 AM to 7:00 PM, Monday to Sunday).

How does booking for the first time work?

Run the simulator here or message us on WhatsApp, we fill in a short profile for your pet, and then we agree a time with the vetted walker assigned to you.

Which payment methods do you take?

SINPE Móvil only, to our official number and in the name of Pura Vida Pets. There is no online card checkout yet, we do not take cash, and payment is never handed to a walker.

What happens in a veterinary emergency?

We have written canine first-aid protocols, we contact the owner immediately, and we have partner veterinary clinics on standby 24/7.