Quick answers about our monthly packages, walks, Loyalty Card, payment methods and care requirements.
There are three main options: Basic (8 hours a month, 2 walks a week), Pura Vida (12 hours a month, 3 walks a week) and Premium (16 hours a month, 4 walks a week). They are built to establish a healthy routine. Hours are scheduled within the package’s monthly validity period.
The Loyalty Card is our returning-client programme. It activates when you buy your second consecutive monthly package on time, giving you a permanent 15% discount on on-time renewals and one level per renewal, up to six. Levels can be redeemed for free walks, branded items (pins, stickers, tags), photo sessions and the Pura Vida Pets Premium Card.
You can request a Voluntary Freeze (₡4,990 CRC monthly or ₡2,450 CRC weekly, plus charges for level and card) to pause your package’s validity, keep your level safe and hold your reserved time slot without losing seniority.
To protect the whole pack, your pet must have an up-to-date vaccination record (rabies, DHPP, kennel cough), current flea and tick prevention, and internal deworming. You also need to complete the Pet Information Form before the first walk.
Payments are made solely through our official SINPE Móvil number (+506 8691-3459), in the name of Pura Vida Pets. We do not take cash, and payment is never handed to a walker. To cancel or reschedule a one-off walk we ask for at least 1 hour’s notice, and for in-home sitting or boarding at least 24 hours. You also have an 8-business-day right of withdrawal for services not yet delivered, under Costa Rican Law 7472.
It includes one walk a day, supervised feeding, administering medication if needed, daily photos and videos, real company, and safety protocols. For in-home sitting we hold your keys in strict confidence.
Safety comes first. In a severe lightning storm or torrential rain we switch to a short safety walk, or reschedule the remaining hours in direct coordination with the owner.